Frequently Asked Questions

Q1- Why should I trust

Q2- On what timings and via what sources can a client contact your agency?

We are easily accessible through various means. You can contact us by sending email or you can reach us over the phone call or simply login on internet and chat with our dedicated advisors. We are available 24/7 at your support.

Q3- Do you offer any discount policies on assignments?

Yes we have huge life time discounts available on each order, ranges between 5% – 15%.

Q4- Are your writers’ eligible enough to be hired?

HM2W is a team of professional academic writers and researchers. Holding Master’s and Ph.D. degrees in relevant subjects and are native English narrators. They shares passion and dedication towards projects assigned. We have hired leading specialist from various fields to provide unbeatable quality to ensure your success.

Q5-If my purchased custom paper does not fulfill my specified requirements then whom I should contact?

We have top notch professionals experts who take detailed information from client in document. Hence it’s very unlikely that papers turn out to be unsatisfactory. However  If you still feel dies satisfied with the final result, you can always contact our quality department to file a complaint or you can simply ask for revision of your order.

Q6- I have strict deadlines, will you be able to meet them?

We have designed ordering cycle after extensive research and it ensures to meet client’s deadline every time. If we are one percent hesitant of not meeting your deadlines we avoid taking such orders. In experience we meet our deadlines and we have happy returning clients.

Q7- Is it possible to elect the same writer again for my work?

Yes, that’s possible. In fact we do get such requests from our clients. You have to inform our customer service department that you want to assign this project to same writer and also mention your previous order number. Once it’s done your order will be automatically assigned to same writer.

Q8- What gateway of payment do you use and is it safe?

Our payment gateway is 100% safe and secure. They don’t disclose your any personal information to anyone without your consent. In this regards, we use legitimate service of Paypal.

Q9- Is it safe to trust this company with my personal information?

We ensure you 100% privacy and confidentiality of your personal information. Your information will never be misused or disclosed to anyone with your prior authorization.

Q10- Will I get a refund in case I am dissatisfied with my document?

We hardly come across dissatisfied clients and that’s good us. However if you find yourself in such circumstances with us then you have to provide some legit evidence to represent the actual reason of dissatisfaction like grade sheet on that particular paper. After successful completion of verification process, refund will be processed.